Refund policy

WARRANTIES

8.1. The goods come with a 2 (two) years warranty. The warranty is valid from the date of purchase of the goods in question. The original invoice is required as proof of purchase. 8.2. If the goods are of a bad quality, the Buyer shall contact the Seller. 8.3. If the goods turn out to be defected, the Buyer shall return the defective item to the Seller. 8.4. The Seller shall replace defective goods to functional ones. If no equivalent goods are available, the Seller will offer a reduction of the paid price or full refund. 8.5. In order to use the provided warranty, the Buyer shall follow the specific care instructions of the goods, which are provided in the specific tags of the goods. 8.6. The warranty does not apply to the goods that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranty does not apply if the goods have been placed outdoors or in a humid environment or if the goods have been used for non-domestic purposes. The warranty does not cover consequential or incidental damages. 8.7. This warranty does not, in any way, affect other Buyer’s rights provided by applicable legislation or the Rules. 8.8. After the Buyer has returned the goods to the Seller, the Seller’s experts will check the quality of the goods within 5 calendar days. If it is found that the goods have been returned without reason, the Buyer shall be subject to the consequences specified in Clause 8.9. 8.9. If the goods are returned to the Seller without a valid reason or warranty exclusion circumstances, as described above, are present, the Seller reserves the right to dismiss the request and return the goods to the Buyer. The above return shall be executed at Buyer’s own cost and expense and the Seller may ask Buyer to pay return costs that the Seller has incurred previously. 8.10. The Seller shall have to prove that the goods were not defective for the first 1 (one) month after the delivery of the goods (“reversal of burden of proof”). After this time, the Buyer shall have to prove that the goods were defective. This Clause only applies to the Buyers-entrepreneurs.